Support Terms and Conditions
The following are the terms of the agreement between SNECS, LLC (“Provider”) and the buyer of Services (“Client”) through www.helpri.com and/or www.snecsllc.com (“Site”). Client agrees to these terms upon initial payment for services. If you do not agree to these terms, you will not be elegible or able to purchase any Services offered by Provider, so please review these terms carefully:
1. SERVICES PROVIDED
a. General: Provider is prepared to provide professional services to Client to repair, analyze and troubleshoot computer hardware on a remote access basis (“Services”).
b. Although Provider will endeavor to conduct all activities in a timely manner, Client understands that troubleshooting issues may be a time-consuming process and agrees to pay Provider for troubleshooting time as necessary.
c. If Provider is requested to conduct further research on a specific issue, Client will be billed for research time on a case-by-case basis.
d. Provider reserves the right to recommend another IT Provider if the troubleshooting requires the assistance of another IT Provider to assist. Client will contract with the other IT Provider separately. Client also agrees to pay for all hardware/licenses necessary to repair or protect their computer.
2. CALCULATION OF FEES AND OTHER CHARGES
a. Payment for Services shall be required prior to Services performed. Client must be signed up on an active “Home Solutions” plan to be eligible for services. Prices and fees are located on the “Home Solutions Terms and Conditions” page.
b. Time shall be billed for each hour of Services, rounding up to the nearest hour.
c. Upon remote connection for Services, Client will be billed for one annual subscription cycle, which will auto-renew and bill the payment method on file at next anniversary date.
d. If Client requires training in back-up methods and procedures, Provider may provide such training to Client upon Client’s request at then-hourly rates.
e. Client understands that once Services are rendered, there are no refunds or partial credits given for early termination of Services.
f. If Client processes a chargeback or dispute of services rendered, Client understands that they forfeit any and all rights associated with Provider. Provider may terminate any and all subscriptions and services associated with Client immediately. Any data that is related to software included with “Home Solutions” will be deleted from the cloud by Provider as well.
It is understood that any Federal, State or Local Taxes applicable shall be added to each invoice for Services, materials or equipment rendered under this Agreement. Client shall pay any such taxes unless a valid exemption certificate is furnished to Provider for the state of use.
a. Client releases and holds harmless Provider from any and all liability associated with the performance of Services here-under.
b. Client releases and holds harmless Provider from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Provider, its agents, or service representatives
c. Client agrees to safeguard critical data by backing up said data prior to any Services or Support performed by Provider. Client understands and agrees that Client is solely responsible for any backup, archiving, or protective storage as well as restoration if required, of Client’s data.
d. Client agrees that any software provided by Provider is supplied as-is. Provider is not responsible for setup, maintenance, or installation of software included with any subscription service.
PROVIDER MAKES NO OTHER WARRANTIES ABOUT THE SERVICE OR EQUIPMENT PROVIDED HERE-UNDER, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROVIDER BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF USE OF EQUIPMENT, LOST DATA, COSTS OF SUBSTITUTE EQUIPMENT OR LOSS OF CLIENTS, CLIENTS OR GOODWILL ARISING IN ANY MANNER FROM THIS AGREEMENT AND/OR THE PERFORMANCE OR NONPERFORMANCE HEREUNDER, EVEN IF MADE AWARE OF THE POSSIBILITY OR PROBABILITY OF SUCH LOSSES.
a. Amendments. Amendments to this Agreement shall be in writing become effective as an amendment only on the written approval of all of the parties hereto.
b. Governing Law. This Agreement and the rights and obligations of the parties under it are governed by and interpreted in accordance with the laws of the State of Rhode Island, without regard to principles of conflicts of law.
c. Entire Agreement. This Agreement constitutes the entire understanding and agreement between the parties with respect to the subject matter of this Agreement. No agreements, understandings, restrictions, representations, or warranties exist between or among the parties other than those in this Agreement or referred to or provided for in this Agreement.
d. Attorney Fees. In the event of any suit or action to enforce or interpret any provision of this Agreement (or that is based on this Agreement), the prevailing party is entitled to recover, in addition to other costs, reasonable attorney fees in connection with the suit, action, or arbitration, and in any appeals. The determination of who is the prevailing party and the amount of reasonable attorney fees to be paid to the prevailing party will be decided by the court or courts, including any appellate courts, in which the matter is tried, heard, or decided.
e. Severability. If any term or provision of this Agreement is held to be void or unenforceable, that term or provision will be severed from this Agreement, the balance of the Agreement will survive, and the balance of this Agreement will be reasonably construed to carry out the intent of the parties as evidenced by the terms of this Agreement.
This Agreement represents the entire understanding between Client and Provider regarding any sale of Services hereunder and supersedes any prior statements or representations. By purchasing Services of Provider and/or downloading software of Provider (including but not limited to remote access, backup, anti-virus protection, etc..), YOU EXPRESSLY AGREE TO BE BOUND BY THE TERMS OF THIS CONTRACT.