…Won’t Follow Through, Can’t Fix Things Right, and Nickel-and-Dime You For Everything That They Do?
If so, give us a call and let us show you what fast, friendly and highly responsive team can do for you!
Why Businesses Choose Us?
4 Big Reasons RI, MA and CT Businesses Outsource Their IT Support To Us:
1. Our 15 Minute Guarantee
We will have a qualified technician responding to your IT problem within 15 minutes or less, GUARANTEED. You can submit a service request via email, chat, or phone and someone will be ready to help you ASAP!
2. NO “Geek Speak”
We make it a point to be as transparent as possible to make things simple for our clients. From service resolutions to agreements, we put everything out on the table and make it easy to understand.
3. All Inclusive Support
Our service plans include remote and onsite support at no additional charge. This way, you can budget your IT expenses easily without having to worry about being charged for each separate service call.
4. Local Professional Team, Never Outsourced
Many IT businesses only have a few local technicians on staff. That means you might be transferred to their “outsourced” HelpDesk team….in India. We believe in supporting our local economy! That is why we employ and dispatch local technicians. Our team utilizes technology to focus on computer tech support for clients all over Rhode Island, southern Massachusetts, and eastern Connecticut.
Why Home Users Choose Us?
4 Big Reasons Why RI, MA and CT Residential Clients Sign Up for Home Solutions:
1. Our 48 Hour Guarantee
We will have a qualified technician working on your computer and have it back to you within 24-48 hours. If we don’t have the custom part you need in stock, we’ll order and install it so you can get back to enjoying your technology.
2. Cloud Backups, Anti-Virus, and Local Support
Our Home Solutions plans include cloud backups, anti-virus protection and local support from our technicians! You will never have to worry about computer tech support, we are just a call or click away.
3. Flat Rate Computer Repair Cost
We charge simple pricing on computer repairs to take the confusion and stress out of calling you back with a repair price. With Home Solutions, we make computer repairs easy for you and your budget.
4. Our Fast and Friendly Team of Technicians
Many local computer stores only have 1 or 2 people, which means it may take a week or two before you get your computer back. Our staff of technicians are here full time, ready to help you get your computer issues under control. Many times, we can fix your issues remotely so you don’t even have to disconnect a thing! We strive for great customer service and satisfaction.
Our Mission Statement
“To provide quality computer tech support with a personal touch.”
Paul & Nick’s Promise To You!
“Our team will proactively eliminate issues that cause PC slowness and downtime”
“We will provide you with a dedicated IT account manager for your business needs”
“We stand by our local support, including our HelpDesk that’s available 24/7”
“Our team won’t confuse you with “Geek Speak” and will help you understand your technology”
“We will use our strategy guidance system to help you meet your business objectives”
FREE IT & Network Evaluation
Are you completely fed up with chronic computer problems and escalating IT costs? Contact us now and schedule your FREE IT & Network Evaluation.
Our live helpdesk provides your business with immediate support 24 hours a day, 7 days a week. Get connected with a friendly IT professional for the computer tech support you need, when you need it!
Continuous remote monitoring prevents, identifies and resolves issues promptly so your business continues uninterrupted. Standard with all of our Managed Services for RI, MA and CT!
We offer remote computer tech support options to fix your computer with just a few clicks. Keep your network secure and functional while keeping your expenses low and always consistent.
With our retail store located in RI we have thousands of inventory items available at a moments notice if you need a replacement part ASAP. Our headquarters is located in the heart of North Smithfield.
See what other Southern New England business owners are saying about us...
Testimonials from Local Business Owners
Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office…
I cannot recommend the SNECS team highly enough!! I was impressed from the very first moment SNECS responded to our request for a proposal. Nick, Paul and members of their team conducted a thorough on-site audit of our computer network, hardware and software. They quickly familiarized themselves with our needs, software and layout and demonstrated an immediate understanding of the challenges that we were facing. Once SNECS was selected to replace our existing vendor, they immediately set up a solid transition plan and handle it all expertly. The transition could not have gone smoother…
Last year we realized the tech we had for many years was no longer enough to support the computers and network at all my locations. I was very happy with him but he was one man trying to do it all. When I had multiple locations having tech issues at the same time, he couldn’t be in two places at once. He also was not properly trained in IT. He was someone that worked in my business and knew enough to get us by when there was an issue. After a few Google searches, I found SNECS. I called and scheduled an onsite evaluation. They met with me and checked out all my stores. I was so impressed with the professionalism and considerate attitude…