Located in Pawtucket, RI, Smith Insurance Group has been serving Rhode Island and Massachusetts for almost 70 years! Originally founded in 1950 as Lefebvre Insurance Agency, Denise Smith began working there in 1990. In 2006, she had the opportunity to purchase the agency, which led to the creation of Smith Insurance and her new role as president and owner. At Smith Insurance, Denise and her team do everything they can for people looking for personal and business insurance, which is why they’re our new Expert of the Month!
Smith Insurance offers a wide range of policies for personal insurance including: automobile, camper & RV, boat, motorcycle, recreation vehicles, life, property (home, renter’s, and rental), umbrella, and flood. If you’re looking for several different policies, they offer bundles to help you save money. Their business insurance offerings includes commercial property, commercial auto, general liability, contractor’s liability, professional liability, worker’s compensation, and business owner’s insurance.
Denise knows that their level of customer service separates them from other agencies. Everyone writes, produces, and understands that no job is too small. When a customer comes to them, the Smith Insurance team researches all options and uses their comparative rating software to ensure their customers are getting the lowest available rates. Everyone will happily do anything to help their customers. Recently, Denise went to the registry for an older customer because as she states, “that’s just what we do.”
This dedication to their customers can be attributed to Denise’s hard work. She personally trains her team and creates the foundation for the level of service they aim to provide. Some of their customers have been there for at least 50 years because they stayed with Denise after the sale. Over 90% of their customers are referrals, so you know they excel at what they do!
Since we started working with Smith Insurance, we’ve given Denise the peace of mind she’s never had before. Denise explains how everyone in the office scans their files. “I’ve always refused to scan any documents or throw anything away because I never trusted the backups would work. Now, I sleep better knowing that I don’t have to worry. If something happens, I know I can give you a call and I’ll be up and running in no time.” In fact, Denise is so confident now, she purchased a paper shredder to use after she scans her files!
The team at Smith Insurance proudly serves customers in both Rhode Island and Massachusetts. If you’d like to learn more about Smith Insurance, visit their website www.dsmithins.net or give them a call at 401-724-1660. They look forward to hearing from you and helping you with your insurance needs!