We Specialize in IT Support for Optometrists
If you are sick of working with IT support companies that don’t know your software then contact us. We specialize in RI Optometrists Tech Support. We work with local optometrists in the area and our team of professionals is familiar with many different types of software specific to eye care. Fill out the contact form for a FREE onsite evaluation of your practice.
Nick Bernfeld happened to come into our office for an eye exam. While he was there he discovered we were having issues with our server. It had been down for almost two weeks causing us severe difficulties. Nick immediately showed his concern for our business and let us know he owned his own IT service company and offered to help us out. Nick assured us he could have us back up and running in 48 hours and was genuinely concerned about the welfare of our office.
Nick and his team came in our office and true to his word we were quickly up and running. Then he reviewed our entire operation and formulated a plan for our needs. He prioritized them so we could systematically improve our entire system. Now I don’t worry about proper backups, hardware or software issues, virus and malware protection or compliance with new government regulations. They are on top of it.
I was (and still am) impressed by the level of care SNECS provides. How quickly they learn the software we have that is specific to eye care. They have become an essential partner to us and I would wholeheartedly recommend them to anyone who needs IT services. They respond quickly and fix the problem the first time. We have now used Nick and his team for four years. We consistently experience an outstanding level of service and dedication from Nick and his entire team no matter how big or small the problem is. I could not recommend a better IT support company.
Fill out this form for a FREE onsite evaluation of your network.
Why Choose Us?
We specialize in local RI optometrists tech support. We work with local optometrists and various eye care practices in not just Rhode Island but also southeastern Massachusetts and eastern Connecticut. We are familiar and work regularly with various optometry software and hardware including OCT, Specular, CyberEyes, Synemed, EyeCor, Quantifeye, Atlas, Aviso, Eyescape and various others. All our business technicians are background checked and HIPAA certified.
We frequently work with practices in the area and provide a wide range of support for our clients. We offer a rapid response time of 30 minutes or less with dedicated account managers. We provide our clients with a dedicated, emergency contact line for after hours support and a simple to use ticketing system to request service.
We understand how important it is to be HIPAA compliant. We offer service plans to regulate your anti-virus, backups and network firewalls. Don’t be left with a substandard IT service provider, choose the team that works constantly to ensure your practice is secure.
Testimonials from Local Optometrists
Don’t take our word for it, just listen to what these local optometrists have to say about us! We proudly provide service for optometrists in Rhode Island, southeastern Massachusetts and eastern Connecticut. Looking for a reference from an office similar to yours? Check out just a handful of the satisfied optometrists we support.
I called SNECS back in 2012 when my server crashed and my business was dead in the water. I had a tech guy I used to call but he was only one man and was not able to keep up with my IT needs. He built my server but when it crashed, he was unable to get it working again. When I called SNECS and told them my situation, they sent a tech out immediately. Dennis came out and was able to get my server up and running without losing any data. However, parts were failing and they let me know that it was not built to handle what my business truly needed. Paul and his team custom built a server for my business and expedited the install date. This gave me the peace of mind I needed because I did not want to continue running OfficeMate and the rest of my business off of a failing piece of equipment. After the new server was installed, they verified my software was working and everything was good to go. Since then, I have continued to use SNECS for my computer maintenance and repairs. The entire crew there is always so helpful and attentive to my needs.
I was referred to SNECS by a good friend of mine. She has used them for years and when I mentioned I was having network issues, she recommended I get in touch with them. My network was a mess and my business was suffering greatly. I had worked with a previous tech company that did not treat me with respect or even seemed to care about my issues. After contacting SNECS they quickly setup an appointment to check out my network. Nick, PJ and Leo came out to my office and proceeded to address my issues as they arose. My previous tech guy did not set me up right and it took a lot to get me back on the right track. SNECS worked with my software company and did everything they could to repair everything as thoroughly and quickly as possible. Now, my business is able to run and anytime I have an issue, SNECS is quick to respond and begin working on my issues ASAP. I know there are other tech companies out there but when it comes to quality and speed, SNECS has proven they are the better choice than the rest of the choices around.